ID :
359927
Thu, 03/12/2015 - 14:21
Auther :

Thailand launches foreigners' help hotlines

BANGKOK, March 12 (TNA) - The government has launched new hotlines for foreigners to file their complaints, if any, during their stays in Thailand, as part of national preparations for the formation of the ASEAN Community (AC) by the end of this year. Jamroen Yutithamsakul, Deputy Permanent Secretary for the Prime Minister's Office, presided over a ceremony to open the two new complaint filing channels for foreigners at the Thai government's public complaint centre in Bangkok, housed at the Office of the Civil Service Commission (OCSC), on March 11. Jamroen said that the new complaint channels for foreigners are based on the Thai government's extended policy on opening the public complaint centre, jointly run by 20 ministries and three other concerned parties, including the Royal Thai Police, the Consumer Protection Board (CPB) and the Bangkok Metropolitan Administration (BMA), after the Thai army-led National Council for Peace and Order (NCPO) took over the national administrative power on May 22, 2014 to assist people in troubles through an official hotline, 1111. According to the senior official, foreign visitors to Thailand now can call, around the clock, either the official hotline, 1111, in which the English-speaking service is opened to receive their complaints of general issues, or the Tourist Police Command's hotline, 1155, in which they can file their complaints on tourism issues in the English, Chinese and Japanese languages. Meanwhile, Minister Attached to the Prime Minister's Office ML Panadda Diskul, who is also Permanent Secretary for the Prime Minister's Office, explained that foreign visitors can file complaints of all problems they encounter while staying in Thailand, namely all forms of inconvenience, theft, persecution or harassment. (TNA)

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