Malaysians To Continue ‘New Normal’ Shopping, Payment Habits Post-Pandemic – Visa Study

KUALA LUMPUR, April 7 (Bernama) -- Malaysians will continue with the ‘new normal’ shopping and payment habits post-pandemic, according to Visa’s Consumer Payment Attitudes study. In a statement Wednesday, Visa said online shopping through mobile applications and websites grew by 83 per cent while shopping via direct delivery over phone orders increased by 65 per cent. Country manager for Visa Malaysia, Ng Kong Boon, said the pandemic has accelerated the nation towards a cashless society as more Malaysians carry less cash in their wallets compared to the pre-COVID-19 period. “Based on VisaNet data, one in five active Visa cardholders who did not make an e-commerce purchase in 2019 made their first online shopping purchase during the first half of last year. “The study also showed that the pandemic has fuelled a 63 per cent increase in contactless card payments amongst contactless payment users,” he said. -- BERNAMA