AirAsia Takes Corrective Action On Fare Disclosure

KUALA LUMPUR, Jan 26 (Bernama) -- AirAsia says it has taken corrective action on fare disclosure following a suit filed against it by an Australian regulator. AirAsia was slapped with a lawsuit by the Australian Competition and Consumer Commission (ACCC) on Jan 17 claiming the airline had failed to disclose the full amount of fees and taxes in advertised fares from Australia. "As soon as we became aware of the matter, we took corrective action and are focused on ensuring that our customers have all relevant information on our fares," AirAsia said in a statement. The low-budget airline said that it was not aware of the problem until ACCC brought the matter to the court. The airline said the issue of relevant flights, related to whether all taxes and charges were displayed for customers, appears to have arisen from an IT issue in September last year. "We intend to constructively resolve the matter with the ACCC, to address any issues they may have and to address any issue our customers may have had," said AirAsia. -- BERNAMA