Daman opens all-Emirati call centre for Thiqa members

Abu Dhabi, Jan 9, 2013 (WAM) - The National Health Insurance Company-Daman has announced the opening of its first all-Emirati call centre in Al Ain, for Thiqa program members. Located initially within Al Ain's Thiqa branch, is an extension to the existing 80-member team operating within Daman's main 24-hour call centre which is one of the largest in-house operations by an insurer in the region and caters to more than 2.3 million members. The new centre is able to handle 600 calls per day operating between 8am to 4pm. Whereas calls after these timings and during peak hours will be diverted to the main call centre, ensuring a quick response to members at all times. The Al Ain call centre is part of Daman's latest Emiratisation drive to create more job opportunities in Al Ain for UAE nationals; further rolling out Daman's current opportunities available at the Thiqa and Daman branches in Al Ain. In 2012, Daman opened its first branch in Madinat Zayed, which supports creation of job opportunities in the Western Region and the development of UAE nationals from the region to take on different positions within the branch. The company has also signed an agreement with the Higher Colleges of Technology (HCT) to establish the Daman Institute for Health Economics with the aim of developing Emiratis to lead the health insurance industry. Over the coming months, Daman plans to relocate its current branch for Basic and Enhanced plan members in Al Ain to a larger office that can accommodate more clients and create further job opportunities for Emiratis. - Emirates News Agency, WAM