Emirates ID launches it website with a new look and international competitive standards

Abu Dhabi, June 9, 2013 (WAM) - Emirates Identity Authority announced launching its website with a new look on the internet, using modern and innovative designs and modern and internationally competitive standards, matching the latest developments in the digital revolution in the field of programming, designing and managing the websites around the world. The authority stressed that the new website will provide its visitors with a unique experience in terms of accessibility, access to information, obtaining the required service and interactive and cognitive participation through smooth and simple steps, ensuring the efficiency and streamlines of the search process, which will fulfil the clients aspirations and contribute to changing the stereotype image of the government websites. The website includes the service titled "You ask and we answer" dedicated to answer the clients' inquires related to the registration applications, mechanisms and procedures necessary to obtain the ID in a maximum of 48 hours, as well as answering the complaints and suggestions presented by the clients, where a customer service team deals with all coming inquires according to professional standards taking into account the authority's goals aiming to gain the customer satisfaction and please them by providing them with the best services. The website is distinguished by the interactive and cognitive electronic participation, as it contains the "Knowledge Corner" which includes a library rich with the work papers, research and scientific studies and publications issued by the authority, which were all published in international scientific journals, as well as the monthly cultural contest providing the chance to win valuable prizes, a customer satisfaction survey, opinion poll and the service of signing up for the electronic weekly newsletter issued by the authority. The website also provides comprehensive news service covering all the authority's events and activities, in addition to the electronic links of the authority's pages on the social networking websites, Facebook, Twitter and YouTube, and its interactive channels and services, lead by the "Communicate with the Director General". – Emirates News Agency, WAM