Blackberry service outage caused by core switch failure: RIM

Ottawa/New Delhi, Oct 12 (PTI) The disruption in
BlackBerry mobile services in India and several other
countries since Monday was caused by a core switch failure,
makers of the device Research in Motion (RIM) said on
Wednesday.
"The messaging and browsing delays being experienced by
BlackBerry users in Europe, the Middle East, Africa, India,
Brazil, Chile and Argentina were caused by a core switch
failure within RIM's infrastructure," the Canada-based firm
said in a statement.
BlackBerry users have been hit by service disruptions to
their smartphones since Monday after a glitch cut off Internet
and messaging services for a large numbers of users around the
world.
"Although the system is designed to failover to a back-up
switch, the failover did not function as previously tested. As
a result, a large backlog of data was generated and we are now
working to clear that backlog and restore normal service as
quickly as possible," RIM said.
Stating that it is working to restore normal service as
quickly as possible, the company apologised for the
inconvenience to its customers.
RIM, which makes the smartphone, announced on Monday that
it had fixed the problem after users across the globe reported
not being able to receive or send email, use instant messaging
or browse the Internet, though the problems did not appear to
be the same for each user, or affect all users.
The problem reappeared yesterday. PTI ANZ
SAR