MAS Launches Full Investigation Into Technical Incident

KUALA LUMPUR, April 19 (Bernama) -- Malaysia Airlines (MAS) has launched a full investigation into the technical incident that affected one of the engines of the B747-400 aircraft together with the engine manufacturer, says Group Chief Executive Officer Ahmad Jauhari Yahya. On April 16, Malaysia Airlines flight MH002 from the KL International Airport (KLIA) to London experienced technical glitch which resulted in a turn-back and subsequent delay in departure until the next day. In a statement, Ahmad Jauhari said its team, from the crew that operated the flight to the ground personnel and the other agencies at KLIA worked in clockwork precision to ensure the safety, emotional well-being and comfort of the passengers affected by the incident. "The management team and I salute our operating crew of MH002 as heroes for their diligence during these testing moments. They discharged their duties efficiently and were reassuring to our passengers after the decision was made to abort the journey to London. "They activated all necessary procedures, both operational and to provide emotional comfort, during the critical duration when the flight had to return to KLIA. These are natural traits of our team to treat all customers as our guests," he said. -- BERNAMA