Qatar Tourism's Service Excellence Academy Trains Over 800 Staff, Volunteers from Expo 2023 Doha

 

 

Doha, October 19 (QNA) - Qatar Tourism has partnered with Expo 2023 Doha to train more than 800 staff and volunteers taking part in the major event. 

Qatar Tourism offers two different training programs that are part of its Service Excellence Academy, both of which aim to help improve the visitor experience.

Through its Service Excellence In-person Training program, Qatar Tourism has trained over 210 Expo 2023 Doha staff in classroom to date. A tailored course has been designed to elevate participants' skills and mindset in delivering exceptional service to Expo visitors to ensure a positive experience for all attendees. 

The course places a strong emphasis on practical, hands-on activities and role-playing exercises, fostering the development of participants' service-oriented approach, communication abilities, and problem-solving acumen.

At the same time, more than 600 Expo 2023 Doha staff and volunteers completed Qatar Tourism's online training program, ‘Qatar Host’, which is a first-of-its-kind online education course, designed to empower frontline professionals with the skills needed to deliver a memorable visitor experience. 

Moza Al Meadadi, from Tourism Marketing and Promotion Sector at Qatar Tourism, said: "It is our upmost priority to ensure visitors always have a memorable experience at every touchpoint throughout their journey and this is something we continue to achieve working with our partners. From interacting with Qatar’s frontline service professionals that have been trained by Qatar Tourism, to visitors enjoying their stays at hotels and short-term rentals that are licensed and regulated by Qatar Tourism, we continuously work with our partners to make sure the highest standards are in place across all visitor touchpoints."

For her part, Public Relations and Communication Manager at Expo 2023 Doha Hayfa Al Otaibi said, "This training has not only enhanced their service capabilities but has also fostered a sense of pride in representing our nation on the global stage." (QNA)